Privacy Policy

1. Commitment to Client Privacy

Trajcon Builders & Developers Pty Ltd ("Trajcon", "we", "us", or "our") respects the privacy rights of our prospective clients, current homeowners, business partners, and website visitors. We are committed to collecting, handling, storing, and protecting your personal information with strict confidentiality, honesty, and transparency in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect and manage your personal data across all interactions, including when you visit our website (trajcon.com.au), submit online quote enquiries, consult with our project managers, or enter into residential building contracts.

2. Kinds of Personal Information We Collect

To provide architectural construction, knockdown rebuilds, luxury custom homes, and multi-unit development services across Melbourne and regional Victoria, we may collect the following categories of personal information:

Client Identity & Contact Information

When you make an enquiry or engage our building services, we collect identification and contact records including your full legal name, residential address, telephone numbers, and email address.

Property, Architectural & Project Specifications

To assess constructability and prepare detailed tenders, we collect property-related information such as site addresses, land title documents, municipal planning overlays, zoning certificates, architectural blueprints, engineering drawings, soil test reports, and survey plans.

Financial & Transactional Records

In managing domestic building contracts (such as Master Builders Victoria or HIA standard contracts), we collect payment records, bank account details for progress claims, billing addresses, and financing pre-approval documentation required for statutory contract compliance.

Digital & Website Usage Data

When you browse trajcon.com.au, our web servers automatically log technical information such as your IP address, browser type, device information, operating system, pages viewed, referral sources, and the date and time of visits via server logs and analytical cookies.

3. How We Collect Personal Information

Trajcon collects personal information primarily through direct communication with you. We collect data when you:

• Submit consultation requests or contact forms on our website.
• Speak directly with our building directors, project managers, or site supervisors via phone, email, or video conference.
• Participate in on-site design consultations, feasibility meetings, or architectural walkthroughs.
• Provide documents, architectural drawings, or engineering specifications for quotation purposes.
• Sign preliminary agreements, major domestic building contracts, or variation approvals.

In certain circumstances, we may also collect information from third parties, including your appointed architect, building designer, structural engineer, private building surveyor, conveyancer, or public statutory registries (such as Landata Victoria or local municipal council planning portals).

4. Purpose of Information Collection, Holding & Use

We collect, hold, use, and disclose your personal information solely for legitimate business purposes associated with custom residential and commercial construction, including:

• Tender & Quote Preparation: Reviewing drawings, preparing accurate Bills of Quantities (BOQ), and estimating construction programs.
• Contract Administration: Executing compliant Victorian domestic building contracts and issuing statutory progress claim invoices.
• Statutory Approvals & Permits: Liaising with municipal councils, water authorities, and relevant building surveyors (RBS) to secure Planning Permits and Building Permits.
• Construction Delivery & Supervision: Coordinating on-site trades, procurement of structural materials, subcontractor scheduling, and mandatory engineering stage inspections.
• Warranty & Insurance Compliance: Procuring Domestic Building Insurance (DBI) through VMIA and issuing 10-year structural warranty documentation upon project handover.
• Communication & Support: Providing construction milestone updates, answering technical enquiries, and handling post-handover defect liability maintenance.

5. Disclosure of Personal Information to Third Parties

Trajcon does not sell, rent, commercialize, or trade your personal information to third-party marketers under any circumstances. We disclose personal information only to trusted third parties when strictly necessary to facilitate your building project:

• Specialist Subcontractors & Trades: Licensed electricians, plumbers, carpenters, concreters, and steel fabricators directly engaged on your project.
• Professional Consultants: Structural and geotechnical engineers, energy raters, land surveyors, and building surveyors.
• Government & Statutory Authorities: Local municipal councils (e.g., City of Maribyrnong, City of Moonee Valley, City of Hobsons Bay), the Victorian Building Authority (VBA), and the Victorian Managed Insurance Authority (VMIA).
• Professional Advisors: Legal practitioners, accountants, business auditors, and insurers bound by strict legal confidentiality obligations.

6. Data Security, Storage & Protection

We recognize the critical importance of keeping your personal information safe. Trajcon implements robust physical, technical, and administrative security measures to protect your data against loss, unauthorized access, misuse, modification, or disclosure:

• Digital records are stored on encrypted, access-restricted cloud servers with multi-factor authentication (MFA) and enterprise firewalls.
• Physical project documentation (such as printed architectural plans) is secured in restricted-access office facilities.
• All staff, project managers, and contractors are bound by strict non-disclosure obligations.

We retain personal information for the period required to fulfill the purposes for which it was collected, and in compliance with Victorian statutory building legislation requiring contract and structural warranty records to be preserved for a minimum of 10 years following the Certificate of Final Inspection or Occupancy Permit.

7. Website Cookies & Digital Analytics

Our website uses cookies and similar tracking technologies to improve browsing experience, evaluate site performance, and monitor marketing campaigns. Cookies are small data files placed on your device:

• Essential Cookies: Required for fundamental site navigation, page caching, and form security.
• Analytical Cookies: Google Analytics helps us understand how visitors interact with our project showcases, service pages, and guides (collected on an aggregated, anonymous basis).
• Advertising & Social Pixels: We may utilize privacy-compliant conversion tracking (such as Meta Pixel) to gauge the effectiveness of our architectural project campaigns.

You can modify your browser settings to reject cookies or alert you when cookies are being sent. Note that certain interactive website features may not operate at full capability if cookies are disabled.

8. Access to and Correction of Your Personal Information

Under Australian Privacy Principles 12 and 13, you have the right to request access to the personal information Trajcon holds about you and to request that inaccuracies be corrected:

• Requesting Access: You may contact our Privacy Officer in writing to request access to your records. We will respond within 30 calendar days. In certain statutory circumstances, access may be legally restricted (for example, if disclosure would unreasonably impact the privacy of another individual).
• Correcting Records: If you believe any personal details we hold are inaccurate, out-of-date, incomplete, or misleading, please inform us immediately so we can update our records promptly.

9. Questions, Complaints & Regulatory Recourse

If you have questions about this policy or believe that Trajcon has breached the Australian Privacy Principles, please contact us with details of your concern. We take all privacy complaints seriously and will conduct an internal review, responding in writing within 30 days.

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Postal Address: GPO Box 5218, Sydney NSW 2001

10. Contacting Our Privacy Officer